As technology expands and service delivery becomes increasingly complex, all of us should have consistent access to health care and long-term services and supports (LTSS), including home and community-based services (HCBS). Telehealth services have expanded exponentially during the 2019 Novel Coronavirus (COVID-19) public health emergency (PHE), and consumer use of telehealth has reached record high numbers across different insurance types, providing a lifeline for many during the pandemic.1 Among older adults and people with disabilities in particular, access to mental health services, nursing facility services, and HCBS through telehealth has proved essential. It has allowed them to address their rising mental health needs, reduce isolation, receive case management assistance and adult day services, and more while protecting them from COVID-19. 

Read the LCAO Telehealth Principles.

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